We Can Now Accept Credit Card Payments In US Dollars!

posted on 21 August, 2013 at 08:45

US Flag With Claimable Logo

As part of our ongoing expansion into the US market, we can now bill customers who pay with credit card directly in US Dollars, rather than in British Pounds.

This means our customers will be charged an amount consistent with our US pricing without being subject to exchange rate fluctuations, and their credit card statements will reflect this.

We are very excited by this development, which signals our growing presence in the US as we continue our international expansion.

Miles Tinsley
Founder & CEO

New Feature Announcement: Replicate Claims

posted on 29 July, 2013 at 16:21

We just released a new replicate feature in Claimable that lets you easily create copies of individual claims.

We know that you sometimes receive several claims that are very similar to each other, perhaps from the same customer or for a related incident. In these situations, the majority of the claim information is identical for multiple claims, so we've introduced a new replicate button, that lets you easily copy a claim.

The replicate button is shown below, to the right of the add and remove buttons when viewing the list of claims. Simply, select the claim you wish you replicate, then click the replicate button.

Replicate Button Screenshot

You will see a new claim appear at the top of your list, pre-populated with the same information as the original, ready to process!

If you already have a Claimable account, the new replicate claim feature will appear next time you log in. If you don't have a Claimable account, try it now free!

If you have any questions, we'd be more than happy to help. Just let us know at claimable.com/contact.

New Logo!

posted on 18 July, 2013 at 22:31

This is just a brief post to announce that, as part of our imminent re-brand, we've just updated our logo, on both our website and within the Claimable application.

New Claimable Logo

This is just the beginning in our major re-brand. Next up... a shiny new website followed by some big changes for our users!

Introducing Payments in Claimable

posted on 28 January, 2013 at 12:30

In our previous blog post, we introduced the Estimates feature as a way of keeping track of estimated claim values and reserves.

Hot on the heels of this, we're pleased to announce the new Payments tab! This screen allows you to keep track of financial transactions going in and out of claim.

Payments Tab

For example, you could record payments to a supplier (i.e tradesperson, lawyer, adjuster etc) you have appointed to a claim, or a payout to the claimant themselves. It's very flexible and allows you to monitor the flow of money throughout the lifespan of a claim.

The Payments tab works similar to a bank statement so it's easy to see money going in and out, along with a running balance for a claim.

Of course, Payments are compatible with the powerful Filter Editor so you can search for claims based on the outstanding balance, or even on individual payments (such as those to or from a particular company, or over a certain amount).

Recoveries

When creating a payment you can choose between Spent Money and Received Money. The Received Money option is a great way to capture recoveries, whether it's from an insurer, the liable party or some other entity.

Editing a Payment

Because Claimable shows you a running balance for a claim, you can filter based on this value. For example, using the Filter Editor you could find all claims that are yet to have funds recovered.

This, along with Estimates, is a great addition to Claimable that further enhances the breadth of financial data stored within the system.

If you would like any further information, just let us know - we'd be happy to help.

Introducing Estimates in Claimable

posted on 28 January, 2013 at 11:19

Estimating is at the core claims management, and we've been busy working on adding a way to store estimates in Claimable.

From today, there is a new Estimates tab when you are viewing a claim:

Estimates Tabs

Here you can create and edit estimates, and see a running total of the overall estimated cost for a claim.

Estimates Tabs

Each Estimate has a description and multiple line items, so you can break down the detail of a given estimate.

Some example use cases for this feature are:

  • Storing estimates sent from a supplier
  • Keeping track of claim reserves
  • Storing estimated values from a loss adjuster's report

We've also got some upcoming enhancements related to estimates, so look out for a further update!

New Filtering for A New Year!

posted on 02 January, 2013 at 15:07

We are kicking off 2013 with a major update to filtering, reporting, sorting and searching!

The claim search screen is the hub of Claimable. It lets you view, search, filter and sort your claims so you can manage your workflow and create reports. So, we work hard to add powerful features to this screen, that are still easy and intuitive to use.

With this in mind, the latest update introduces the following new features:

New Filter Conditions

New Filter Conditions

When creating filters you can choose the criteria on which you wish to filter. There are now more options than ever, allowing you to really drill down to the details.

Currently, you can filter by many useful fields, such as Claimant Name, Settled Amount and Status. But we have recently added options to let you filter based on data stored within claims! For example:

  • Notes (i.e. find claims with notes that contain a certain word)
  • Notes Created By (i.e. find claims with notes created by a given user)
  • People With Last Name (i.e find claims with people by name)
  • Document Tags (i.e find claims that contain documents with a given tag)
  • Document Filenames (i.e find claims that contain documents with a given name)

Custom Column Headings

Custom Column Headings

Each filter can now have custom column headings! You can select whichever headings make the most sense for each given filter. There is a long list of options to choose from and this is a great way to customise your reports and get the most from your data.

Column Headings Editor

We've also included some special columns which let you see list-based data, for example:

  • Most Recent Note
  • Author of Most Recent Note
  • Oldest Note
  • Most Recent Task
  • Oldest Task

Faster Sorting

Sort By Column Headings

Sorting is now much quicker and easier to use. Once you have run a filter, simply click on the column heading for the field on which you would like to sort. The first click will sort in ascending order, click again to switch to descending order.

Search Within Filters

Filters are designed to narrow down a large number of claims or for running a management report. However, there can still be a large number of rows and you may wish to search within these.

Now you can! Simply use the search box to search within the current filter.

Search Within Filter

Overall Total Count

Overall Total Count

The counter at the bottom of the search screen now shows you the overall total number of claims. Claims are loaded in batches of 100 at a time to speed up browsing. Now you can see how many more rows there are when scrolling through your claims!


These features have been in development for some time, so it's exciting to finally announce them. And this is just the beginning! There is more to come: 2013 is going to be a good one!

If you have any questions about filtering and reporting in Claimable, contact support and we'll be happy to help.

Miles Tinsley
Founder, Claimable

A New Way To Manage Users - Real-Life Roles!

posted on 31 October, 2012 at 15:23

ClaimAble is a multi-user system. It's designed to allow many people to access claims at once! In fact, ClaimAble works best when your team log in and each carry out their own roles. However, it's important that users are only allowed to view the information they are authorised to access.

We've now made it simpler than ever to manage user permissions. You can create new users and assign roles, based on each person's real-life role. It's quick, simple and secure.

User Management

How it works

  1. You create user profiles for each of your staff, team or external clients/suppliers: anyone who you would like to have access to ClaimAble.

    New User
  2. Select the company they belong to. This can either be "Internal" for your own staff or team, or an external Client or Supplier. Clients and Suppliers can only access claims that you have linked them to, and not each others.

  3. Indicate the role for each user. This should reflect their real-life role in your organisation. The role you choose will determine what privileges they have within ClaimAble. For example, Claim Handlers can view and edit claims, but not edit suppliers, organisations or settings.

    New User

That's it! Each new user will receive an email inviting them to choose a password. Once this is done, they will have access to ClaimAble.

You can create as many users as your price plan allows and upgrade if you require more.

If you have any questions about managing users within ClaimAble, contact support and we'll be happy to help.

Miles Tinsley
Founder, ClaimAble

Announcing The New ClaimAble Platform Status Page

posted on 07 September, 2012 at 18:19

As part of our ongoing commitment to transparency and keeping ClaimAble reliable and available, we launched today our ClaimAble Platform Status Page.

This is a simple, one-page web site that shows you some key information about the status of our platform, including:

Status Uptime

  • The current status of the three main platform components (API, Database, Network) displayed as green, amber or red lights:

    • Green - everything is working as expected.
    • Amber - there is some degradation of certain features, which may affect performance of the platform.
    • Red - there is significant degradation of service, or none at all.
    Three green lights indicates that the entire platform is fully operational.
  • The percentage uptime over the last 30 days of each platform component.
  • A timeline of past downtime incidents over the last 30 days.
  • Status updates from the ClaimAble team during downtime incidents, with the expected resolution time.
  • Details of upcoming scheduled maintenance periods.
The status page is hosted independently from our primary platform, meaning that it should still be available during any downtime. If you having problems accessing ClaimAble, checking this status page will help you quickly determine if the ClaimAble Platform is experiencing issues, and what the expected resolution time is.

If you have any questions about ClaimAble or our new Platform Status Page, just contact support on support@claim-able.com.

Miles Tinsley

Categories:

New Features for Payment Protection Insurance (PPI) Claims

posted on 30 August, 2012 at 15:14

ClaimAble is designed to help you manage different types of claim, and rather than just one, we have focused on four: Motor, Property, PPI and Personal Injury. Even though there are similarities between them, our goal is to continually refine ClaimAble with specific functionality to better handle each type.

As part of this vision, we have made some improvements to the PPI (Payment Protection Insurance) claims handling capabilities. Since 2006 the UK Ministry of Justice has regulated the conduct of companies managing PPI claims and we have optimised ClaimAble to help our customers maintain compliance with these guidelines.

The PPI claim improvements are:

  • New Statuses

    PPI claims now have specific statuses to better reflect how these types of claim are handled.

    PPI Claim Statuses
  • Enhanced Policy Information

    It's important to capture the details of the claimant's original PPI policy and ClaimAble now stores this data, including: the Commencement Date and End Date of the policy and the level of Policy Cover.

    PPI Policy Fields
  • Fees

    Our customers can now record their management fee for processing the PPI claim, to help with internal reporting and accounting.

We will continue to issue further improvements to help our customers stay compliant with government guidelines for PPI claims, allowing them to focus on their core business rather than data capture rules.

Miles Tinsley
Founder, ClaimAble

Tags:

ClaimAble Version 2.0 Launch

posted on 26 July, 2012 at 15:15

I'm delighted to announce that we have just launched ClaimAble Version 2.0: the next generation of our claims management application!

Welcome to ClaimAble

ClaimAble is now better than ever and has been completely rebuilt from the ground up, with a brand new interface and plenty of great features and enhancements.

As part of our goal to make enterprise-class software available to all, we've introduced a free 14-day trial, with no committment or credit card required. Our pricing has changed too, with the entry-level plan starting at £99/month.

Nearly every aspect of the application has been improved and, after listening to feedback from our customers, we have implemented some powerful new tools and features to help you take control of your claims!

Some of the highlights are:

  • Document PreviewsDocument Previews

    You can now see images and previews of Word, Excel and PDF files directly from within ClaimAble, before you download them.

  • Tasks & Reminders

    Managing your workflow has never been easier! You can create tasks for each claim, with due dates and assign them to your team. When a task is approaching its due date, the assignee will get a helpful reminder too.

  • Improved Filters and ReportingImproved Filters and Reporting

    We've introduced powerful new reporting and search tools. There are now convenient search tools throughout the application and a new filter builder that lets you create custom reports.

  • Email Notifications

    When key changes occurs, such as new notes or the appointment of a supplier, ClaimAble will send automatic email notification to interested parties, ensuring you and your team stay informed.

  • Activity LogActivity Log

    All activity is recorded, providing an extensive history of changes to claims. This is a great way to impress clients and maintain record-keeping compliance. Everything is logged, so you have a complete audit trail should you need it.

  • Autosave

    There are no save buttons! ClaimAble is more like a desktop application than ever before. This means you don't have to worry about loosing your work. We save it for you automatically as you go!

  • Google Maps IntegrationGoogle Maps Integration

    Addresses now integrate with Google Maps, providing an interactive map with pan and zoom. This is a great way to get geographic context about the location of a claim, especially when communicating with customers.

And that is just a few. There are many more new features to explore! Check out our Features page to learn more!

Also, we've restructred our pricing into three simple price plans depending on your needs:

  • Pro (includes 3 users) - Great for individuals or small companies just getting started
  • Business (includes 12 users) - The perfect stepping stone for a rapidly growing company
  • Elite (includes 25 users) - The best choice for established firms with a high volume of claims

All price plans include a free 14-day trial, so why not get started right away!

This is just the beginning! We are extremely excited about what we have in the pipeline and my team and I are more committed than ever to providing the best, most simple way to manage insurance claims online!

Miles Tinsley
Founder, ClaimAble